Refund Policy

At ilovefashion.in, we value your satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a comprehensive refund policy to ensure your peace of mind. Please review the details below for information on eligibility, refund process, timelines, and more.

1. Eligibility:

• To be eligible for a refund, your item must meet the following criteria:
  • Unused, unworn, and in the same condition as when you received it.
  • In the original packaging with all tags attached (if applicable).
• Certain items are not eligible for refunds, including:
  • Earrings (for hygiene reasons).
  • Personalized/customized items.
  • Final sale items (as indicated in the product description).

2. Initiation of Refund:

• To initiate a refund, please contact our customer support team within [insert number] days of receiving your order. You can reach us via email at support@ilovefashion.in or through our online contact form.
• Provide your order number and details about the item(s) you wish to refund. Our team will guide you through the refund process and provide you with a return authorization (RA) number if applicable.

3. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item without tracking.

4. Inspection of Returned Items:

• Once your return is received, our team will inspect the item(s) to ensure they meet the eligibility criteria outlined above.
• If the returned item(s) meet the criteria, we will proceed with the refund process. If not, we reserve the right to reject the return and withhold the refund.

5. Refund Process:

• Upon approval of your return, we will initiate the refund process.
• Refunds will be issued to the original method of payment used for the purchase.
• Please allow [insert number] days for the refunded amount to reflect in your account statement, depending on your bank or credit card issuer.

6. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will assess the situation and provide instructions on how to proceed with a return or replacement.

8. Contact Us:

• If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at support@ilovefashion.in. We’re here to assist you and ensure that you have a positive shopping experience with ilovefashion.in.

By making a purchase on ilovefashion.in, you agree to abide by the terms and conditions outlined in this refund policy. We value your satisfaction and strive to provide you with a seamless shopping experience. Thank you for choosing ilovefashion.in!