Exchange Policy

At ilovefashion.in, we want you to be completely satisfied with your purchase. If you wish to exchange an item for a different size, color, or style, we offer a hassle-free exchange policy to ensure your satisfaction. Please review the details below for information on eligibility, exchange process, timelines, and more.

1. Eligibility:

• To be eligible for an exchange, your item must meet the following criteria:
  • Unused, unworn, and in the same condition as when you received it.
  • In the original packaging with all tags attached (if applicable).
• Certain items are not eligible for exchanges, including:
  • Earrings (for hygiene reasons).
  • Personalized/customized items.
  • Final sale items (as indicated in the product description).

2. Initiation of Exchange:

• To initiate an exchange, please contact our customer support team within [insert number] days of receiving your order. You can reach us via email at support@ilovefashion.in or through our online contact form.
• Provide your order number and details about the item(s) you wish to exchange. Our team will guide you through the exchange process and provide you with a return authorization (RA) number if applicable.

3. Exchange Shipping:

• Customers are responsible for return shipping costs for exchanges, unless the exchange is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item without tracking.

4. Inspection of Returned Items:

• Once your return is received, our team will inspect the item(s) to ensure they meet the eligibility criteria outlined above.
• If the returned item(s) meet the criteria, we will proceed with the exchange process. If not, we reserve the right to reject the exchange and return the item(s) to you.

5. Exchange Process:

• Upon approval of your exchange, we will process the exchange and ship the new item(s) to you.
• If there is a price difference between the exchanged item(s) and the original item(s), we will either refund the difference or charge the additional amount, depending on the circumstances.
• Please allow 3-10 business days for the exchanged item(s) to be delivered to you, depending on your location and selected shipping method.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will assess the situation and provide instructions on how to proceed with an exchange or replacement.

7. Contact Us:

• If you have any questions or concerns about our exchange policy, please don’t hesitate to contact our customer support team at support@ilovefashion.in. We’re here to assist you and ensure that you have a positive shopping experience with ilovefashion.in.

By making a purchase on ilovefashion.in, you agree to abide by the terms and conditions outlined in this exchange policy. We value your satisfaction and are dedicated to providing you with a positive shopping experience. Thank you for choosing ilovefashion.in!